If you have been impacted by a recent disaster: Important Information
We know this may be a stressful time and you may not have easy access to your documents and records. If you have been impacted by a recent event, relief is available and we’re here to help! For assistance with a claim please contact us at 833-811-3069 and our claims specialist will provide you the support you need.
Here are some other helpful links and contact information:
FEMA: 1-800-621-3362 or DisasterAssistance.gov
Red Cross: redcross.org
Disaster Preparedness: ready.gov
Special Alert
At Colonial, we remain firmly committed to addressing your needs, even in challenging times. However, you may experience longer than normal wait times when calling us. To avoid this, we encourage you to obtain information on our website.
If you have not
set up an online account, now may be a great time to do so. With an online account, you’ll be able to:
- Access your account 24/7
- Update your personal details
- Make payments
- Set up automatic payments
- And, much more
We realize there is uncertainty related to the spread of the Coronavirus and that some of you may face financial challenges. If COVID-19 has impacted your ability to make your mortgage payment, we’re here to help. Please call us at
800-937-6303 or 800-937-6002 and one of our dedicated specialists will assist you.