Welcome to Mortgage Services

We’ve been assisting home buyers since 1952 and are privately held by choice. Throughout the years, we've resisted fads and stuck to our strengths by offering the very best in home loan solutions to our customers. We’re rated five stars by BauerFinancial Inc. as one of the strongest financial institutions in the country, and accredited with an A+ rating from the Better Business Bureau. You can count on Mortgage Services to provide you with the expertise and excellence you have come to expect from your mortgage servicer. 

If you have been impacted by a recent disaster: Important Information

We know this may be a stressful time and you may not have easy access to your documents and records.  If you have been impacted by a recent event, relief is available and we’re here to help!  For assistance with a claim please contact us at 833-811-3069 and our claims specialist will provide you the support you need. 
Here are some other helpful links and contact information:

FEMA: 1-800-621-3362 or DisasterAssistance.gov  

Red Cross: redcross.org

Disaster Preparedness: ready.gov

Special Alert

At Colonial, we remain firmly committed to addressing your needs, even in challenging times. However, you may experience longer than normal wait times when calling us. To avoid this, we encourage you to obtain information on our website.

If you have not set up an online account, now may be a great time to do so. With an online account, you’ll be able to:
  • Access your account 24/7
  • Update your personal details
  • Make payments
  • Set up automatic payments
  • And, much more 
 
We realize there is uncertainty related to the spread of the Coronavirus and that some of you may face financial challenges. If COVID-19 has impacted your ability to make your mortgage payment, we’re here to help. Please call us at 800-937-6303 or 800-937-6002 and one of our dedicated specialists will assist you.

 

 

Click Here for Frequently Asked Questions!