Contact Mortgage Services

High Call Volume Alert

Please note that we are experiencing higher than normal call volumes but we want you to know that your call is important to us. Our dedicated specialists are available to assist you and we appreciate your patience as we continue to deal with longer than normal wait times. Remember that we are here for you and will get to your call as soon as possible! If you would like to leave us a message through our secure website, please log on and send us a secure message. One of our specialists will answer your message within 72 hours. We appreciate your patience and look forward to serving you! 

There are several ways to get in touch with Mortgage Services. Please use one of the following methods to get in touch with us:

Secure Message

If you have already registered your loan through and created your online user profile, send us a Secure Message after logging in.

Contact Customer Relations

  • Phone: 800-937-6002
  • Fax: 817-390-2313
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

You can use our automated voice response system to obtain loan information and make payments.

Contact Loan Counseling

  • Phone: 800-937-6303
  • Fax: 817-878-3046
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

Contact Property Insurance Claims 

  • Phone: 833-811-3069
  • Web:
  • Mailing Address: 827 West Grove Avenue, Mesa, AZ 85210-4931
  • Hours: Monday-Friday 8 a.m. – 5 p.m. CT

Mail Correspondence

For Notice of Error, please send mail to:

  • Mortgage Services
    PO Box 1301
    Fort Worth, TX 76101