Contact Mortgage Services

If you have been impacted by a recent disaster: Important Information

We know this may be a stressful time and you may not have easy access to your documents and records.  If you have been impacted by a recent event, relief is available and we’re here to help!  For assistance with a claim please contact us at 833-811-3069 and our claims specialist will provide you the support you need. 
Here are some other helpful links and contact information:

FEMA: 1-800-621-3362 or DisasterAssistance.gov  

Red Cross: redcross.org

Disaster Preparedness: ready.gov

Special Alert

At Colonial, we remain firmly committed to addressing your needs, even in challenging times. However, you may experience longer than normal wait times when calling us. To avoid this, we encourage you to obtain information on our website.

If you have not set up an online account, now may be a great time to do so. With an online account, you’ll be able to:
  • Access your account 24/7
  • Update your personal details
  • Make payments
  • Set up automatic payments
  • And, much more 
 
We realize there is uncertainty related to the spread of the Coronavirus and that some of you may face financial challenges. If COVID-19 has impacted your ability to make your mortgage payment, we’re here to help. Please call us at 800-937-6303 or 800-937-6002 and one of our dedicated specialists will assist you.

 


There are several ways to get in touch with Mortgage Services. Please use one of the following methods to get in touch with us:

Secure Message

If you have already registered your loan through servicehomeloan.com and created your online user profile, send us a Secure Message after logging in.


Contact Customer Relations

  • Phone: 800-937-6002
  • Fax: 817-390-2313
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

You can use our automated voice response system to obtain loan information and make payments.


Contact Loan Counseling

  • Phone: 800-937-6303
  • Fax: 817-878-3046
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

Mail Correspondence

For Notice of Error, please send mail to:

  • Mortgage Services
    PO Box 1301
    Fort Worth, TX 76101

Click Here for Frequently Asked Questions!