Contact Mortgage Services

High Call Volume Alert

We are currently experiencing an increase in call volumes. This is resulting in higher than normal hold times. For your convenience, you can also reach us via secure message by logging in to your account. We appreciate your patience.


There are several ways to get in touch with Mortgage Services. Please use one of the following methods to get in touch with us:

Secure Message

If you have already registered your loan through servicehomeloan.com and created your online user profile, send us a Secure Message after logging in.


Contact Customer Relations

  • Phone: 800-937-6002
  • Fax: 817-390-2313
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

You can use our automated voice response system to obtain loan information and make payments.


Contact Loan Counseling

  • Phone: 800-937-6303
  • Fax: 817-878-3046
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

Mail Correspondence

For Notice of Error, please send mail to:

  • Mortgage Services
    PO Box 1301
    Fort Worth, TX 76101