Contact Mortgage Services

Annual Statements

Annual tax and interest statements are mailed for each loan no later than January 31, 2022. You may also obtain a copy of the Tax and Interest Statement by logging in to your account once the statement is available.


There are several ways to get in touch with Mortgage Services. Please use one of the following methods to get in touch with us:

Secure Message

If you have already registered your loan through and created your online user profile, send us a Secure Message after logging in.

Contact Customer Relations

  • Phone: 800-937-6002
  • Fax: 817-390-2313
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

You can use our automated voice response system to obtain loan information and make payments.

Contact Loan Counseling

  • Phone: 800-937-6303
  • Fax: 817-878-3046
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

Contact Property Insurance Claims 

  • Phone: 833-811-3069
  • Web:
  • Mailing Address: 827 West Grove Avenue, Mesa, AZ 85210-4931
  • Hours: Monday-Friday 8 a.m. – 5 p.m. CT

Mail Correspondence

For Notice of Error, please send mail to:

  • Mortgage Services
    PO Box 1301
    Fort Worth, TX 76101