Contact Mortgage Services

High Call Volume Alert

Please note that we are experiencing higher than normal call volumes but we want you to know that your call is important to us. To provide additional support during these difficult times, we are extending our call center hours on Tuesdays and Thursdays to 7 p.m. CDT. Our dedicated specialists are available to assist you and we appreciate your patience as we continue to deal with longer than normal wait times. Remember that we are here for you and will get to your call as soon as possible! If you would like to leave us a message through our secure website, please log on and send us a secure message. One of our specialists will answer your message within 72 hours. We appreciate your patience and look forward to serving you! 

Special Alert

At Colonial, we remain firmly committed to addressing your needs, even in challenging times. However, you may experience longer than normal wait times when calling us. To avoid this, we encourage you to obtain information on our website.

If you have not set up an online account, now may be a great time to do so. With an online account, you’ll be able to:
  • Access your account 24/7
  • Update your personal details
  • Make payments
  • Set up automatic payments
  • And, much more 
 
We realize there is uncertainty related to the spread of the Coronavirus and that some of you may face financial challenges. If COVID-19 has impacted your ability to make your mortgage payment, we’re here to help. Please call us at 800-937-6303 or 800-937-6002 and one of our dedicated specialists will assist you.

 


There are several ways to get in touch with Mortgage Services. Please use one of the following methods to get in touch with us:

Secure Message

If you have already registered your loan through servicehomeloan.com and created your online user profile, send us a Secure Message after logging in.


Contact Customer Relations

  • Phone: 800-937-6002
  • Fax: 817-390-2313
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

You can use our automated voice response system to obtain loan information and make payments.


Contact Loan Counseling

  • Phone: 800-937-6303
  • Fax: 817-878-3046
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

Mail Correspondence

For Notice of Error, please send mail to:

  • Mortgage Services
    PO Box 1301
    Fort Worth, TX 76101