Contact Mortgage Services

If you have been impacted by a recent disaster: Important Information

We know this may be a stressful time and you may not have easy access to your documents and records. If you have been impacted by a recent event, relief is available and we’re here to help!  For assistance with a claim please contact us at 833-811-3069 and our claims specialist will provide you the support you need. 
Here are some other helpful links and contact information:

FEMA: 1-800-621-3362 or DisasterAssistance.gov  

Red Cross: redcross.org

Disaster Preparedness: ready.gov


There are several ways to get in touch with Mortgage Services. Please use one of the following methods to get in touch with us:

Secure Message

If you have already registered your loan through servicehomeloan.com and created your online user profile, send us a Secure Message after logging in.


Contact Customer Relations

  • Phone: 800-937-6002
  • Fax: 817-390-2313
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

You can use our automated voice response system to obtain loan information and make payments.


Contact Loan Counseling

  • Phone: 800-937-6303
  • Fax: 817-878-3046
  • Hours: Monday – Friday 8 a.m. – 5 p.m. CT

Contact Property Insurance Claims 

  • Phone: 833-811-3069
  • Web: www.propertyclaimcenter.com
  • Mailing Address: 827 West Grove Avenue, Mesa, AZ 85210-4931
  • Hours: Monday-Friday 8 a.m. – 5 p.m. CT

Mail Correspondence

For Notice of Error, please send mail to:

  • Mortgage Services
    PO Box 1301
    Fort Worth, TX 76101